Troubleshooting: Plug-in Thumbprint Incorrect
The remote plug-in does not display in the vSphere Client user interface.
Problem
The plug-in does not appear in the object navigator, but it is listed in the vSphere Client under
.Cause
This problem can occur if the extension.thumbprint
is not valid. The plug-in registration command might have supplied an incorrect server thumbprint, which causes deployment to fail.
To verify the cause, use one of the following methods:
-
In the Management UI, find the plug-in in the list under
. Next to the list entry, look for a signpost which contains an error message saying that the plug-in failed to download:Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.
-
If you do not find the signpost, you can search for the sample name in the log file at /var/log/vmware/vsphere-ui/logs/vsphere-client-virgo.log to find an error message.